On this page:
- Order Status
- Editing Orders
- Fulfilling Orders with Labs
- Tracking Orders
- Cancelling Orders
- Refunding Orders
Order Status
After your client places an order, it will appear on the Orders page at your Zno Estore Workspace.
For both Automatic and Self Fulfillment, we have the following order statuses for photographers to manage their orders efficiently.
Pending Payment: The status means the payment for this order has not been confirmed. It only exists in orders placed through “Offline Payment”.
You have to mark the order as paid to make it enter the next status “Order Review”.
Order Review: This status means the order is now on hold for you to review. You clients may not have designed their projects properly and you can help edit their projects in this status.
For Automatic Fulfillment, you need to transfer the order to the print lab through "Send To Lab" to make it enter the next status “Processing”. For Self Fulfillment, you have to export the finished designs and upload them to third party labs and then manually mark the order as “Processing”.
Processing: This status means the order has been sent to the print lab for fulfillment.
For Automatic Fulfillment, the order status is now in sync with the lab’s production process. It will automatically enter the next status “Shipped”. For Self Fulfillment, you have to manually mark the order as “Shipped”.
Shipped: This status means the order has been fulfilled and shipped by the lab.
Cancelled: This status means the order has been cancelled.
Editing Orders
For both Automatic and Self Fulfillment, you are enabled to review and edit your client’s projects in the order statuses of “Pending Payment” and “Order Review”. This is useful in situations when your client didn’t design their projects properly or just want to have part of the design edited. Please note that you no longer have access to edit the project when the status has entered “Processing”.
Fulfilling Orders with Labs
When the order is in Order Review status, you are allowed to fulfill your Zno Estore orders with the print lab.
For Automatic Fulfillment, you can click "Send To Lab" to have the order processed by the lab when you are done reviewing.
The whole send-to-lab process is easy and intuitive. Using Zno Lab as an example: when you have clicked the button, the products your clients ordered though your Zno Estore will be seamlessly transferred to Zno Lab’s shopping cart. You just need to finish the process like how you normally order from Zno. When you have successfully placed the order from Zno Lab, your Zno Estore order will be in sync with the lab’s, as well as the order status.
For Self Fulfillment, the process is still easy but requires manual updates. You have to click “Export” for the finished designs and then manually place an order from their official website or ROS system. Since Zno Estore has no way to keep track of the order status of these third party labs’, you have to then manually update the order status in your Zno Estore.
Tracking Orders
For Automatic Fulfillment, when the lab has shipped the order, you and your clients are able to track the order and have the information of where the order is through “Track Package”.
For Self Fulfillment, when you mark the order as “Shipped”, you have to fill out the carrier and tracking number that the third party lab provides so that you and your clients have access to this information.
Cancelling Orders
For both Automatic Fulfillment and Self Fulfillment, you are allowed to cancel your client’s orders in the order statuses of “Pending Payment” and “Order Review”.
Two things you have to note:
Cancelling an order doesn’t mean your client has been refunded. Cancelling orders and refunding orders are two separate processes in Zno Estore.
If an order is cancelled, your clients are able to edit the projects again through their gallery.
Refunding Orders
As mentioned above, cancelling orders and refunding orders are two separate processes in Zno Estore. You are the sole decision-maker when it comes to refunding an order to the client. Let’s go extreme to better understand the logic. Even if the order is completed, you can fully refund the order to your clients. Or in the case where the order was cancelled, you can still keep the full payment. You are the decision maker in when and how much to refund your clients based on the contract you and your clients have agreed upon.
If the payment is via PayPal, you can process the refund using your PayPal account at the PayPal dashboard. If the payment is offline, you can process the refund in your own preferable payment method.
For refunding payment via PayPal, see instructions below.
Step 1: Copy the Transaction ID for this payment.
Step 2: Go to PayPal dashboard/Activity/All Transactions.
Step 3: Paste the Transaction ID to search for the transaction.
Step 4: Confirm the transaction found is correct and click on “Refund” in the actions dropdown.
Step 5: Enter the amount you want to refund your client and then issue the refund.